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If something is wrong with your order, we will make it right. Last updated October 2026.
Contact us within 7 days of receiving your order by WhatsApp, phone or email. Please include your order number, your name, and clear photos or a short video that show the problem. We will reply to tell you whether the return is approved and what to do next.
If your parcel arrives damaged or you notice a mistake, tell us within 48 hours of delivery. We recommend recording a short video when you open the parcel. This helps us settle the matter quickly.
Returned fabric must be unused, unwashed and in the same condition as when you received it, with its original packaging. We may refuse a return that does not meet these conditions.
If the problem is our mistake or the fabric is faulty, we will pay for the return. If you are returning an item for any other approved reason, you pay the return shipping. You can also bring the item to one of our two stores in Karachi.
After we receive and check the item, we will tell you if your refund is approved. Approved refunds are sent within 7 to 10 working days, to your original payment method or by bank transfer. Original delivery charges are refunded only when the return is due to our error.
You may ask to exchange an item for another fabric of equal value, subject to stock. If the new fabric costs more, you pay the difference. If it costs less, we will refund the difference or give you store credit.
You can cancel an order before it is dispatched. Contact us as soon as possible with your order number. Once an order has been dispatched, our return rules above apply.
Wholesale and bulk orders are checked on delivery. Please inspect your goods and report any fault or shortage within 48 hours. Because bulk fabric is often cut or prepared for you, wholesale orders are not accepted for return unless they are faulty or incorrect.
We may update this policy from time to time. The version on this page applies to orders placed after the date shown at the top.
